FAQ
Shipping & Returns/Exchanges
Do I need an account to place an order?
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No, you will receive all of the information such as the order and shipping confirmation via the e-mail address you provided in the order.
The benefit of creating an account is that when you sign in next time, your shipping and billing address will be automatically filled in for you. You will also be able to keep track of past and current orders.
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What is your shipping policy?
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LOVEOCEAN ships only within the USA and offers free 3-5 business days shipping for all orders.
We offer delivery services from UPS and USPS based on the location you are shipping from.
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♡ All orders from our swimwear collection are shipped within 1-2 business days.
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♡ Our linen collection is made to order, so we usually need a week to complete and ship your purchase. In each case, if you reach out, we will tell you the exact date of the scheduled shipping.
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What forms of payment do you accept?
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We accept Visa, MasterCard, American Express, Discover, JCB, Diners, and UnionPay credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.
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Where is my order?
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Once your order is shipped, you will receive an email with the shipment confirmation that includes a tracking number that will help you locate your LOVEOCEAN package.
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What is your return/exchange policy?
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We have a return policy if the item is in the same condition received, it has not been washed or worn, then you have 15 days to return it for free. Please reach out to loveoceanswim@gmail.com with the subject: 'RETURN' with your order number, name of items, and the reason why you want to return them. We will send you our return label. Make sure to review our Shipping & Returns page.
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NOTE: customized orders are non-refundable.
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We do not offer direct exchanges. If you would like to exchange something for a different size or style, we suggest that you place a new order for the item you would like and return your current order for a full refund.
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What if I need to change/cancel my order?
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Please contact us as soon as possible at loveoceanswim@gmail.com and provide your order number, we can change your information with no problem as long as the order has not yet been processed.
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How long does it take to process a refund?
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Refunds usually take 5-10 business days to appear on your statement after we receive returned items.
The Linen Collection
What is the production time of the linen pieces?
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Production time in our shop varies, though we usually need a week to complete one order. In each case, we will tell you the exact date of the scheduled shipping. We always try our best to finish and ship items as early as possible. If you need your order to be delivered on time for a special date, contact us straight away. We will let you know if we are able to make and ship the order by the day you need it for.
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Tell me about customized orders
We are ready to make a garment that fits you well and makes you happy! Each product page has information about free customizations that we do offer. You may let us know your preferences in a note.
IMPORTANT: customized pieces are non-refundable. By putting in your request for customizations, you indicate that you have read and agree to the Shipping & Returns terms.
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Our shop doesn't offer customizations according to your personal measurements because this practice requires in-person fittings.
Sizing
What size am I?
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To find your perfect size, please refer to our Size Guide page, which will demonstrate suggested measurements for our Swimwear Collection and the finished garment measurements of our Linen Collection pieces. On that page, you may also find the sizes and measurements of our models.
Please take note that sizes may vary between brands, you should pick the size of a top and a bottom according to your measurements. Do not hesitate if your LOVEOCEAN size is different from your regular size.
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We understand that buying clothes can be tricky, so if you have any questions about the size, please reach out to loveoceanswim@gmail.com for guidance or use our Contact page. We will be happy to help!
Composition & Care
Composition & care of the swimwear collection
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All LOVEOCEAN swimwear is made of beautiful Italian fabric.
78% Regenerated nylon - consisting of ECONYL® - 100% regenerated nylon fiber made of pre and post-consumer waste such as fishing nets, fabric scraps, carpet fluff, and other plastic-based materials.
22% LYCRA® XTRA LIFE™ - this high-quality fiber provides exceptional shape retention, chlorine resistance, UV protection, and extends the life of your LOVEOCEAN swimwear.
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♡ Cold hand wash in mild soap
♡ Do not wring, soak or bleach
♡ Do not machine dry, iron or dry clean
♡ Dry in a shaded area
♡ Try not to leave it rolled up wet for a long period of time
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Composition & care of the linen collection
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Our linen collection is made with Incredibly soft OEKO-TEX certified 100% European medium weight linen fabric, which is pre-washed and softened during the fabric manufacturing process, so it will not shrink anymore and it is especially pleasant for your skin.
♡ Machine wash up to 40ºC (105ºF) gentle cycle
♡ Lay flat to dry or tumble dry low
♡ Warm iron if needed
♡ Do not bleach
Sustainability
What does a "Sustainable brand" mean?
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Sustainable brand grows in harmony with society and the environment.
That means the brand is responsible for the product it sells and for all the components that go into that product, by choosing fibers and materials that are organic, recycled, and decomposable.
Sustainable brand limits harmful chemicals and dyes, reduces energy and water consumption, waste, and overall chooses low-impact options when possible.
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Is regenerated nylon the same quality as regular nylon?
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Yes, it’s exactly the same. Regular nylon waste is recycled right back to its original purity. The quality of recycled nylon fabric is not compromised during this process.
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Why sustainable fashion is more expensive?
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Unfortunately, the ubiquity of clothing makes it easy not to think about how it was made and where it came from. Every piece of clothing is handmade by someone on a sewing machine. Robots can't sew clothes, and even a $5 T-shirt - was stitched together by a person!
But have you ever thought how much earn people who make T-shirts for $5 and how much they work to feed their families? And it's only the tip of the iceberg.
We work with an ethical manufacturer that complies with all worker regulations, paying employees well over the minimum wage, and offering insurance not only for each employee but also for their family members.
Also, using high-quality natural eco-friendly or recycled materials contributes to the cost of clothes due to smaller economies of scale than environmentally unfriendly materials that pollute our planet.